We’re pleased to share some news following the successful conclusion of the Praesiidium project: we’re launching our new AI Customer Service Platform, InstaSupport.
Bringing Praesiidium’s AI breakthroughs to instant customer support
As detailed in our latest blog post, the three-year Horizon Europe project Praesiidium has developed a groundbreaking real-time AI tool to assess prediabetes risk. Using physics-informed machine learning, the system integrated wearable sensor data (glucose, bioimpedance, heart rate), family history and clinical inputs to deliver accurate, actionable predictions that empower early lifestyle interventions.
The project also advanced conversational AI through CheckHealth‘s VocaVital, an AI-driven voice assistant. VocaVital conducted structured phone interviews, automatically transcribed nutritional data and delivered insights to care teams, all securely managed via the LinkWatch platform. These innovations demonstrated that AI can move beyond reactive analysis to deliver proactive, real-time intelligence in complex, data-rich environments.
InstaSupport.ai is the commercial spin-off of these learnings. Built on the same foundational technologies and methodologies developed in Praesiidium, it brings a high level of AI precision to everyday customer interactions.
Advanced prediction, voice and chat intelligence
InstaSupport.ai is an affordable, easy-to-use Customer Service Platform designed for businesses that want to deliver fast, accurate and proactive support at scale.
Key capabilities include:
- Real-time predictive support
InstaSupport.ai anticipates customer needs and potential issues using live interaction data, conversation context and historical patterns. - Conversational AI agents
Powered by advanced voice and chat intelligence, the platform offers natural, context-aware voice and text interactions that feel genuinely helpful rather than robotic. - Seamless data integration and secure insights
All conversations and support data flow securely into your existing workflows, providing support teams with instant, actionable summaries and analytics. - Proactive resolution engine
The system not only answers questions but also identifies emerging patterns across customers and suggests pre-emptive solutions before tickets escalate.
Whether you run an e-commerce store, a SaaS platform, a telecom service or another customer-facing operation, InstaSupport helps streamline support processes. It can contribute to faster resolutions, improved customer satisfaction and reduced ticket volume through better prediction and prevention.
Visit InstaSupport.ai to learn more, try a demo or start a free trial.
Meets service expectations
The Praesiidium project showed that combining advanced AI (physics-informed models, real-time sensor fusion and secure conversational intelligence), you can solve problems that once seemed impossible. These same capabilities have significant potential beyond healthcare.
Customer expectations continue to rise. People want instant, personalised support, and they increasingly expect companies to anticipate their needs. InstaSupport.ai is designed to meet these expectations, building on the level of AI maturity achieved in a regulated medical environment.
